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Service Agreement

Version: 1.0 · November 10, 2026

This Service Agreement ("Agreement") is between First Coast Response, a service of LDGMK LLC, 77783 Lumber Creek Blvd, Yulee, FL 32097 ("we", "us"), and the business that signs up for the service ("you", the "Client"). You accept this Agreement when you sign it on our Start page, sign a printed copy, or pay the setup fee.

1. The service

We set up and run a missed-call text-back line for your business: a dedicated local phone number, an automatic text to callers you miss, a short set of questions for your trade, and alerts to your cell phone with the lead details, photos and voicemail links. Features marked "coming soon" on our website are not part of this Agreement until we tell you they are live.

2. Plans and fees

• Your first payment is the setup fee plus the first month. After that the monthly fee is charged automatically every month through PayPal on the same day of the month.
• Founding-client prices apply to our first 5 clients and stay the same for as long as your service continues without a break.
• Each plan includes up to 1,500 text messages a month. Extra messages are $0.03 each, billed the next month. We will tell you before you get close.
• Prices do not include taxes, if any apply.

3. 30-day guarantee

If we do not recover at least one lead for you during your first 30 days of live service, tell us and we will refund your first monthly fee. The setup fee is not refundable, because that work (your number, your questions, your setup) is already done. A "lead" means a caller you missed who replied to our text or left a voicemail.

4. Term and cancellation

There is no annual contract. The service runs month to month. Either side can cancel with 30 days notice by email to support@firstcoastresponse.com or by text to (904) 490-6969. Fees already paid are not refunded, except under the guarantee above. When service ends we stop texting for you, and you must turn off call forwarding on your line.

5. What you agree to do

• Turn on "forward when not answered" (conditional call forwarding) on your business line to the number we assign, and keep it on. Never use "forward all calls" unless we agree to it.
• Give us accurate business information, hours and questions, and tell us when they change.
• Use the service only for your own customers who contact your business. You will not ask us to text purchased lists or people who did not contact you.
• Answer or call back the leads we send you. We start the conversation; the job is yours to win.

6. Text messaging rules

We only text people who called or texted your business first. Every conversation includes opt-out instructions, and anyone who replies STOP is not texted again. We operate the line under our registered carrier campaign (A2P 10DLC). We may change message wording to stay within carrier rules.

7. Phone numbers and data

• Your business number stays yours. We never take it over.
• The dedicated number we assign is provided by us while the service is active and is released when service ends.
• Your customer information (names, numbers, messages, photos, recordings) belongs to you. We use it only to run your service, we do not sell it, and we keep it for up to 24 months unless you ask us to delete it sooner. Ask any time for an export.
• Calls may be recorded on Response Pro. You are responsible for telling us if your business must not record calls.

8. Service availability

We depend on telephone carriers and providers (including Twilio and Cloudflare). We work to keep the service running every day and fix problems quickly, but we cannot promise that every call or text will always be delivered, or that you will get any number of leads.

9. Limitation of liability

To the maximum extent allowed by Florida law, our total liability for any claim about the service is limited to the fees you paid us in the 3 months before the claim. We are not liable for lost profits, lost jobs or indirect damages.

10. Changes and general terms

We may update this Agreement with 30 days notice by email or text; if you do not agree, you may cancel. This Agreement is governed by the laws of the State of Florida, with venue in Nassau County, Florida. You agree that signing electronically (typing your name and checking the box on our Start page) is the same as signing on paper.

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