Privacy Policy

Last updated: November 10, 2026

This Privacy Policy explains how LDGMK LLC, operating as First Coast Response ("we", "us"), collects and uses information when you call our phone number, send us a text message, or use our website at firstcoastresponse.com.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

What we collect

Phone number of the person who calls or texts us.
Message content you send us, and a record of the messages we send you.
Call details: date, time, duration, and whether the call was answered. Some calls and voicemails are recorded so the business you contacted can call you back.
Name, address and service details you choose to give us when booking a job.

How we use it

We use your information only to answer your enquiry, text you back when we miss your call, schedule and complete the job you asked for, send reminders about that job, and answer your questions. We do not add you to marketing lists you did not ask for.

SMS and opt-out

Message frequency varies. We text you because you contacted us, or a business we answer for, first. When we answer for a client business, your messages and photos are shared with that business so it can help you. Reply STOP to stop receiving messages, or HELP for help. Message and data rates may apply. Opting out is not a condition of any purchase.

Who helps us

We use service providers for phone service, text delivery and storage, including Twilio Inc. They process this data on our behalf and are not allowed to sell it.

Our website

Our website uses the Meta Pixel (from Meta Platforms, Inc.) to count visits and to see which of our ads bring people to us. We also use Google Analytics (from Google LLC) to count visits. These tools use cookies and share page visits and button taps with Meta and Google. You can block it in your browser's privacy settings or in your Facebook ad preferences. Your phone number and your messages are never shared with Meta or Google.

Retention and security

We keep call and message records for up to 24 months, then delete them. Access is limited to the people working on your job.

Your choices

Reply STOP to opt out of messages at any time. You may also ask us for a copy of your data or ask us to delete it.

Contact

LDGMK LLC · First Coast Response · 77783 Lumber Creek Blvd, Yulee, FL 32097 · (904) 490-6969